De Harmonia – Terms of Service

Last updated: 15 December 2025

These Terms of Service (“Terms”) govern your use of the De Harmonia website and any related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

In these Terms, “we”, “us”, “our” refer to De Harmonia, and “you” means the person using the Services.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

By using the Services, you also agree to our other applicable policies, including our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, which form part of these Terms.

1. Eligibility and online store terms

By agreeing to these Terms, you represent that:

• you are at least 18 years old (or the age of majority in your jurisdiction), and
• you have the legal capacity to enter into a binding contract.

You must not use our products or Services for any illegal or unauthorised purpose, and you must not, in the use of the Services, violate any laws in your jurisdiction (including copyright and privacy laws).

2. Our Services

We provide an online store where you can purchase home décor and furniture products. Some products are supplied directly from our own stock, while others are shipped by third-party suppliers and dropshipping partners.

We may update, modify or discontinue any part of the Services at any time without prior notice, provided that we comply with our obligations under applicable law in relation to orders we have already accepted.

3. Products, descriptions and availability

• Certain products or Services may be available exclusively online and may have limited quantities.
• We make reasonable efforts to describe and display products accurately, including colours and finishes. However, variations can occur due to screen settings, lighting, natural materials and manufacturing processes.
• All dimensions and measurements are approximate. Please check them carefully and ensure the product will fit your space and access points (e.g. doorways, stairs, lifts).
• We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction and to limit quantities per order.
• We may discontinue or change products at any time.

We do not warrant that any product will meet your individual expectations or that every error in the Service will be corrected, except as required by law.

4. Orders and acceptance

Your order constitutes an offer to purchase products in accordance with these Terms.

We may accept or reject any order at our reasonable discretion, for example if:

• the product is out of stock or no longer available
• there is an error in pricing, description or stock information
• we suspect fraud or unauthorised activity.

If we cancel an order after payment has been taken, we will refund the relevant amount to your original payment method.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update this information so we can complete your transactions and contact you as needed.

5. Pricing, taxes and payment

All prices on the Site are in Australian Dollars (AUD) and include GST, unless stated otherwise.

• Prices are subject to change without notice, but the price payable for a product is the price displayed at the time you place your order (subject to obvious errors).
• Shipping charges, surcharges for remote areas and any additional fees will be shown at checkout before you confirm your order.
• We accept payment via the methods displayed at checkout (for example, credit/debit card, PayPal or other payment services). Payment is processed securely by our payment providers.

By submitting payment details, you represent that you are authorised to use the selected payment method and you authorise us (and our payment providers) to charge the order total.

6. Shipping, delivery and risk

Our Shipping Policy provides full details of:

• the delivery methods we use
• estimated delivery timeframes
• shipping fees and regional surcharges
• handling of bulky / heavy items
• missed deliveries, redelivery and authority to leave.

Key points:

• Delivery timeframes are estimates only and may be affected by factors outside our control (for example, courier delays, public holidays, weather or supplier issues).
• Risk of loss or damage to products passes to you when the goods are delivered to the delivery address you provide, or left in a safe place in accordance with any Authority to Leave instructions.
• Title in the products passes to you when we have received full payment.

7. Returns, refunds and consumer guarantees

Our Returns & Refunds Policy explains how we handle:

• products that are faulty, damaged or mis-described
• deliveries with missing items or incorrect items
• change-of-mind returns (including any exclusions and time limits)
• special rules for large, bulky or custom pieces.

Nothing in our Returns & Refunds Policy or in these Terms excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law. You are entitled to a repair, replacement or refund, and in some cases compensation for reasonably foreseeable loss, if our products fail to meet the consumer guarantees (for example, if they are not of acceptable quality, unsafe, significantly different from the description, or not fit for purpose).

To the extent permitted by law, and at our option, our liability for a failure to comply with a consumer guarantee is limited to:

• repairing the goods
• replacing the goods or supplying equivalent goods
• paying the cost of repairing the goods
• paying the cost of replacing the goods or of acquiring equivalent goods.

For details on how to request a return or make a claim, please refer to the Returns & Refunds Policy.

8. Accounts and security

You may be able to create an account on our Site to view orders, save details and access additional features.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us promptly if you suspect your account has been compromised.

We may suspend or terminate accounts where we reasonably believe there has been a breach of these Terms or fraudulent, abusive or unlawful activity.

9. Intellectual property

All content on this website – including text, graphics, logos, product descriptions, page layouts, images created by De Harmonia, and the overall look and feel of the site – is owned by De Harmonia or our content providers and is protected by copyright, trade mark and other intellectual property laws.

The name “De Harmonia”, our logo and any related branding used on the site are our trade marks (registered or unregistered). You must not use them without our prior written consent.

Product images, brand names and trade marks belonging to our suppliers (including but not limited to furniture manufacturers, wholesalers and dropshipping partners) remain the property of their respective owners. We use this material under licence or with permission for the purpose of marketing and selling their products through our store.

You may view and use the site and its content for your personal, non-commercial use only. Except as permitted by law, you must not copy, reproduce, modify, publish, distribute, create derivative works from, or otherwise exploit any part of the Service or its content without our prior written consent or the consent of the relevant rights holder.

10. User content (reviews, comments and submissions)

If you submit reviews, comments, photos or other content (“User Content”) through the Services, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, publish and display that User Content in connection with our business, including on our website, social media and marketing materials.

You represent and warrant that you own or otherwise control all rights to your User Content and that it does not infringe any third-party rights, contain unlawful, defamatory, abusive or obscene material, or any viruses or malware.

We may remove or edit User Content at our discretion, for example if we consider it misleading, offensive or in breach of these Terms.

11. Third-party tools and links

We may provide access to third-party tools, apps or services that we do not control or monitor. You acknowledge that we provide access to such tools “as is” and “as available” without warranties of any kind and without any endorsement. Any use of optional third-party tools is at your own risk.

Our Site may contain links to third-party websites. We are not responsible for, and do not endorse, the content, security, privacy practices or terms of those sites. Any transactions you make with third parties are strictly between you and the relevant third party.

12. Personal information and privacy

Your submission of personal information through the store is governed by our Privacy Policy, which explains how we collect, use and disclose your personal data and your rights in relation to that information.

13. Errors, inaccuracies and omissions

From time to time there may be information on our Site or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order), to the extent permitted by law.

14. Prohibited uses

In addition to other prohibitions set out in these Terms, you must not use the Site or its content:

• for any unlawful purpose
• to solicit others to perform or participate in unlawful acts
• to violate any applicable laws or regulations
• to infringe upon our intellectual property rights or the rights of others
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate
• to submit false or misleading information
• to upload or transmit viruses or any other type of malicious code
• to collect or track the personal information of others without consent
• to spam, phish, crawl or scrape
• to interfere with or circumvent the security features of the Services.

We may terminate your use of the Services for violating any of the prohibited uses.

15. Disclaimers

To the maximum extent permitted by law, and subject always to your rights under the ACL:

• we do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free
• the Services and all products delivered to you are provided “as is” and “as available”, except as expressly stated by us
• we make no warranties or representations, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement, except as required by law.

16. Limitation of liability

To the maximum extent permitted by law, and subject to your rights under the ACL:

• we are not liable for any indirect, incidental, special or consequential loss, or any loss of profits, revenue, savings, data or goodwill arising out of or in connection with your use of the Services or any products purchased; and
• our total aggregate liability for any claim arising out of or in connection with the Services or these Terms is limited to the amount you paid for the relevant product or order that gave rise to the claim.

17. Indemnity

You agree to indemnify and hold harmless De Harmonia, and our officers, employees, contractors and agents, from and against any claims, losses, damages, liabilities and expenses (including reasonable legal fees) arising out of or in connection with:

• your breach of these Terms or of any applicable law; or
• your misuse of the Services.

18. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforceable to the maximum extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. This will not affect the validity and enforceability of the remaining provisions.

19. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use the Services and notifying us that you no longer wish to use them.

We may terminate or suspend your access to the Services at any time, without notice, if we reasonably believe you have breached these Terms or engaged in unlawful or harmful behaviour. Upon termination, you remain liable for all amounts due up to and including the date of termination.

20. Governing law

These Terms and any separate agreements whereby we provide you Services are governed by the laws of Western Australia, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts of appeal from them.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

21. Changes to these Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to the Services after any such changes constitutes acceptance of the updated Terms.

22. Contact information

If you have any questions about these Terms or the Services, please contact us at:

De Harmonia
Email: de.harmonia.store@gmail.com