Privacy policy

De Harmonia – Privacy Policy

Last updated: 15th December, 2025

This Privacy Policy describes how De Harmonia collects, uses, discloses and protects your personal information when you visit our website, use our services, make a purchase from our site, or otherwise communicate with us.

For the purposes of this Privacy Policy, “you” and “your” refer to any individual who uses the Services, including customers, website visitors and other individuals whose personal information we collect.

De Harmonia is based in Australia. We handle personal information in accordance with this Privacy Policy and, where applicable, the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as any other privacy laws that may apply.

By using or accessing any of the Services, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices, our Services, or for operational, legal or regulatory reasons.

When we make changes, we will:

  • post the revised Privacy Policy on our website, and

  • update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal information.

2. How We Collect and Use Your Personal Information

To provide and improve the Services, we collect personal information about you from a variety of sources. The types of personal information we collect, and how we use it, depend on how you interact with us.

In addition to the specific uses set out below, we may use your personal information to:

  • communicate with you
  • provide, maintain and improve the Services
  • comply with legal obligations
  • enforce our terms and policies
  • protect our rights, our users and others.

When we refer to “personal information”, we mean information about an identified individual or an individual who is reasonably identifiable.

3. Personal Information We Collect

3.1 Information you provide directly

You may choose to provide personal information directly to us when you:

  • make a purchase
  • create an account
  • subscribe to marketing communications
  • contact us for support or general enquiries
  • participate in surveys, promotions or other activities.

This may include:

  • Contact details – name, billing and shipping address, email address, phone number.
  • Order information – products purchased, order date, payment confirmation, delivery details.
  • Account information – username, password and any security or preference settings.
  • Customer support information – information you include in messages or communications with us (for example, via email or contact forms).

If you choose not to provide certain information, this may limit your ability to use some features of the Services (for example, we cannot ship products without your address).

3.2 Information we collect automatically (Usage Data)

When you use the Services, we may automatically collect certain information about your device and how you interact with our website. We do this using cookies, pixels and similar technologies (“Cookies”).

This Usage Data may include:

  • IP address
  • browser type and version
  • device identifiers and operating system
  • referring URLs and pages viewed
  • time and date of your visit
  • information about how you use our website and your account.

We use this information to:

  • operate and secure the website
  • understand how the Services are used
  • diagnose technical issues
  • improve user experience and website performance
  • personalise content and advertising (where permitted by law).

3.3 Information we receive from third parties

We may receive personal information about you from third parties, such as:

Service providers that support our website and operations (for example, Shopify, hosting providers, analytics providers).

Payment processors, who collect payment details (such as credit or debit card information and billing address) to process your transactions.

Marketing partners and advertising networks that help us deliver personalised content or measure ad performance.

Couriers and fulfilment partners, who may provide delivery status updates or confirm successful delivery.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. We encourage you to review the privacy policies of those third parties for more detail on their practices.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

4.1 Providing products and services

To perform our contract with you and provide the Services, we use your personal information to:

  • process and fulfil your orders
  • arrange shipping and delivery
  • manage returns, refunds and exchanges
  • administer your account and preferences
  • send you transactional communications (e.g. order confirmations, shipping updates, account notifications).

Where we use Shopify and other third-party providers to power our store, your information may also be processed in accordance with their own privacy policies.

4.2 Marketing and advertising

Where permitted by law, we may use your personal information to:

  • send you marketing communications by email, SMS or other channels
  • provide you with information about products, services, promotions and news that we believe may be of interest
  • personalise and improve our advertising on our website and on third-party websites.

You can opt out of marketing communications at any time (see “Managing communication preferences” below).

4.3 Security and fraud prevention

We use your information to:

  • detect, investigate and prevent fraud, unauthorised access and other malicious or illegal activity
  • verify your identity where necessary
  • maintain the security and integrity of the Services.

If you create an account, you are responsible for keeping your login credentials secure. Please contact us immediately if you believe your account has been compromised.

4.4 Customer support and service improvement

We may use your information to:

  • respond to your enquiries and support requests
  • manage our relationship with you
  • monitor, analyse and improve our website, products and Services.

This is in our legitimate interests in operating and developing our business and providing a good customer experience.

5. Cookies and Similar Technologies

Like many websites, we use Cookies and similar technologies to operate, improve and personalise the Services. Cookies help us to:

  • remember your preferences and settings
  • keep you signed in to your account
  • understand how visitors use our website
  • measure the effectiveness of our marketing and advertising.

For detailed information about the cookies used to power our store with Shopify, please see:
https://www.shopify.com/legal/cookies

Most web browsers automatically accept cookies by default. You can choose to block or delete cookies through your browser settings. Please be aware that disabling cookies may affect the functionality of our website and some features may not work correctly.

Blocking cookies may also not completely prevent how information is shared with third parties, such as our advertising partners.

6. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service providers and vendors – including Shopify, payment processors, IT and cloud service providers, fulfilment and shipping partners, analytics providers and customer support tools, who process information on our behalf.

Business and marketing partners – who help us provide services or deliver advertising and marketing. These partners will handle your information in accordance with their own privacy policies.

Where you direct or consent – for example, when you connect your account with social media, participate in collaborations, or request us to share information with a third party.

Affiliates and related entities – within our corporate group, as necessary to operate our business.

Business transactions – in connection with a merger, acquisition, restructuring, sale of assets or insolvency, subject to appropriate confidentiality protections.

Legal requirements and protection of rights – to comply with applicable laws, regulations or legal processes (such as subpoenas or court orders), to enforce our terms and policies, or to protect our rights, property, safety and those of our users or others.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you, and we do not sell personal information.

7. Third-Party Websites and Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy or security practices of those third parties, and this Privacy Policy does not apply to them.

If you follow a link to any third-party website, we encourage you to review their privacy and security policies before providing any personal information.

Information you choose to share on social media or other public platforms may be visible to others and may be used by us or third parties in accordance with the terms of those platforms.

8. Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information about children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details below. We will take steps to delete such information where required by law.

9. Security and Retention of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no security measures are perfect and we cannot guarantee absolute security.

Information transmitted over the internet may not be fully secure while in transit, so we recommend that you do not use insecure channels to send sensitive or confidential information to us.

We retain personal information for as long as is reasonably necessary to:

  • provide the Services and manage our relationship with you
  • comply with legal and regulatory obligations
  • resolve disputes
  • enforce our agreements and policies.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, subject to any legal retention requirements.

10. Your Rights and Choices

The privacy rights available to you may depend on the laws of the country or region where you live. Subject to applicable law, your rights may include:

Right of access / know – to request access to the personal information we hold about you.

Right to correction – to request that we correct personal information that is inaccurate, incomplete or out of date.

Right to deletion – in some circumstances, to request that we delete personal information we hold about you.

Right to data portability – in limited circumstances, to request a copy of your personal information in a structured, commonly used and machine-readable format.

Restriction or objection – in certain situations, to ask us to restrict or stop processing your personal information.

Withdrawal of consent – where we rely on your consent to process your personal information, you may withdraw that consent at any time (this will not affect the lawfulness of processing before withdrawal).

We will respond to your request in accordance with applicable laws. We may need to verify your identity (for example, by asking for your email address or account details) before processing your request.

Managing communication preferences

You can opt out of marketing emails at any time by clicking the “unsubscribe” link included in those emails.

We may still send you non-promotional messages related to your orders, account or other ongoing business with us.

We will not discriminate against you for exercising any privacy rights available to you under applicable law.

11. Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the details below. We will review and respond to your complaint within a reasonable time.

If you are located in Australia and you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. International Users and Data Transfers

Our Services may be accessed from outside Australia, and we may transfer, store and process your personal information in countries other than your country of residence.

This includes processing by staff and third-party service providers located in other countries (for example, where Shopify or cloud hosting providers operate).

Where personal information is transferred from the European Economic Area (EEA) or the United Kingdom to a country that has not been recognised as providing an adequate level of protection, we will rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms, unless another lawful basis for the transfer applies.

13. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, please contact us at:

Email: de.harmonia.store@gmail.com

Please include your name, contact details and a brief description of your request or concern so that we can assist you more efficiently.